Créditos do Content AI

#728289
  • Resolved Anonymous

    1 year, 8 months ago

    Rank Math free

    Boa tarde! Não consigo utilizar a ferramenta Content AI.
    Percebi que meus créditos não aparecem para mim na tela: RankMath SEO > Configurações Gerais > IA de Conteúdo.

    Entretanto, no site do plugin ele aparece em “My Acount”.
    A conta ja foi vinculada, já configurei, (por mais de uma vez repeti os procedimentos).

    Aguardo breve solução.

    At.

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 year, 8 months ago

    Hello,

    Thank you for reaching out to us. We apologize for the inconvenience you’re experiencing with the Content AI tool.

    To resolve this issue, please ensure that you are logged in to the correct account that you used to purchase the Content AI credits. Once logged in, please visit the following URL to check if you can see the correct remaining credits: Rank Math Account Area.

    If the credit count is correct on the website but not in your WordPress admin area, please disconnect and reconnect your Rank Math account by heading over to your WordPress admin area > Rank Math > Dashboard > Help. Here are the steps for reference:
    Disconnect and Reconnect
    Reconnect

    After reconnecting, please head over to your Content AI and refresh the credits count again by clicking the refresh icon. This will request the updated credits from our server and display the correct count.

    We hope this helps, and please let us know if you need further assistance.

    Sources:
    How to Restore Missing Content AI Credits » Rank Math
    Content AI – Your Personal AI Assistant by Rank Math
    How to Use Rank Math’s Content AI for SEO » Rank Math

    Anonymous

    1 year, 8 months ago

    Rank Math free

    Por favor, onde está esse botão de atualizar?

    “After reconnecting, please head over to your Content AI and refresh the credits count again by clicking the refresh icon. This will request the updated credits from our server and display the correct count.”

    Vocês estão dizendo para que eu aperte F5 para atualizar a página? Ou é algum lugar específico para fazer essa atualização?

    Anonymous

    1 year, 8 months ago

    Rank Math free

    Atualização…

    O site retorna a mensagem: “A resposta não é um JSON válido.”

    Princess

    1 year, 8 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please confirm that you have followed the steps in this tutorial to help you refresh the connection: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    If that does not help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Créditos do Content AI’ is closed to new replies.