Hello,
Thank you for reaching out to us. We understand the issue you are facing with accessing the Content AI tool after purchasing it with your own email.
To resolve this, you will need to refresh the credits for Content AI on your website. Here’s how you can do it:
- Log in to your Rank Math account, which you’ve used to purchase the Business/Agency License.
- Navigate to the Websites section from the left sidebar.
- Here you can find all your connected websites and the membership they’re activated with.
- At the top, you can notice the total number of Content AI credits used and available with your account.
If you are unable to access the account information set up by the agency, please reach out to them to refresh the credits for Content AI on your website.
If you need further assistance, please feel free to let us know.
We hope this helps, and we appreciate your understanding.
Sources:
Choosing Between Rank Math PRO, Business and Agency Plan » Rank Math
Content AI – Your Personal AI Assistant by Rank Math
How to Use Rank Math’s Content AI for SEO » Rank Math
I can’t get in touch with the agency. That’s why I contacted you. I also don’t see the option to log in to my account. please help me
Ayrıca pro hesabı farklı bir hesapta, “content aı” hesabı ise benim hesapta eğer bu iki hesabı birbirine bağlama yapamıyorsak “content ai” üyeliğimi iptal etmek zorunda kalacağım:(
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Yes, the website is connected to an agency account.
Unfortunately, you can’t use two subscriptions from different accounts.
You have two options, first is to contact your agency here: https://wpogren.com/
or you can purchase a separate subscription from here: https://rankmath.com/pricing/
The second option will let you manage your own subscription for your website and use your own Content AI.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
