Hello,
Thank you for reaching out to us. I’m sorry to hear that you’re experiencing issues with connecting the AI tool to your website.
To connect your website with the AI tool, please follow these steps:
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Navigate to your WordPress Dashboard → Rank Math SEO → Help and click Connect Now.

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Sign into the Rank Math account containing your AI credits and ensure that you have enabled the AI module from WordPress Dashboard → Rank Math SEO → Dashboard → Modules.
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Head over to WordPress Dashboard → Rank Math SEO → General Settings → Content AI and click the Refresh icon.
If you’re still facing issues after following these steps, please ensure that you are logged in to the correct account that you’ve used to purchase the AI credits. You can check the remaining credits by visiting this URL: https://rankmath.com/my-account/websites/
If the issue persists, please disconnect and reconnect your Rank Math account by heading over to your WordPress admin area → Rank Math → Dashboard → Help, and then refresh the credits count again.
I hope this helps! If you need further assistance, please don’t hesitate to let us know.
Sources:
How to Connect/Disconnect Your Website From Content AI
How to Get Rid of “No Connected Websites Found” Message » Rank Math
my theme activated but some tools is not working
Hello,
Thank you for your patience.
Could you please share the error you’re getting so we can check and advise accordingly?
You can upload screenshots using this tool and add the link here.
Looking forward to helping you.
Hello,
It seems like you purchased the Content AI with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your purchase?
We need to see the order number that starts with RANKMATH24####-####-#####
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.