Conten ai credits keeps 0

Hello,

Thank you for reaching out to us. We’re sorry to hear about the issue you’re facing with your Content AI credits.

To resolve this, please ensure that you are logged in to the correct account that you used to purchase the Content AI credits. Once logged in, please head over to your Rank Math > Account > Website or visit this URL: https://rankmath.com/my-account/websites/

Check if you are able to see the correct remaining credits. If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and display the correct one.

If you continue to experience issues after following these steps, please let us know, and we’ll be happy to assist you further.

We appreciate your patience and understanding.

Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math
How to Restore Missing Content AI Credits » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We can confirm that you have 30000 credits on your account.

Assuming that the PRO version is already installed on your website, please reconnect the website with the correct account to fully utilize all the features.

Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

<span style=”text-decoration: underline;”>Please do take a complete backup of your website before sharing the information with us.</span>

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

The Content AI Research functionality is not working for the Netherlands country due to the use of the wrong country code. We have logged this as a bug and will release an update with the fix. For now, to fix the issue on your site, I have replaced fy_NL with nl_NL on line 696 in the seo-by-rank-math/includes/helpers/class-choices.php file.

To test this issue, we used 500 Content AI credits on your site. We will add those credits back to your account.

Hope that helps.

Hello,

You can upgrade. We will fix this in the plugin as well as soon as possible.