I paid but it doesn’t work with pro

#726991
  • Resolved Anonymous
    Rank Math free

    1. I paid for pro, but email is not linked.
    2. I don’t know the payment email, I don’t know the pro registered email.
    3. I would like to transfer my pro information to the email account below using the payment information.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    I’m sorry to hear about the trouble you’re facing with your Rank Math PRO account. It seems like there are a few issues that need to be addressed.

    Firstly, if you have paid for Rank Math PRO but the email is not linked, you can log into your Rank Math account and download Rank Math PRO from your dashboard. If it is unavailable, you may have upgraded to PRO using a different email address from your intended one. In that case, you can contact our support team to merge both accounts or change the email connected to the PRO account.

    If you don’t know the payment email or the registered email for the PRO account, you can submit a ticket to our support team by navigating to the Rank Math Support Forum and providing the necessary details. In the Ticket Title section, enter a one-line summary of the issue, and in the Ticket Question section, provide more details about your request. You will also need to enter the email address you want to connect to your PRO account in the Sensitive Data section.

    Our support team will then locate your PRO account and change the email connected to it or merge it with your FREE account, as per your request.

    I hope this helps! If you have any further questions or need assistance with anything else, feel free to reach out.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Rank Math Refund Policy » Rank Math

    Hello,

    We have replied to your other ticket about the same issue. We are closing this one in favor of that.

    Looking forward to helping you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I paid but it doesn’t work with pro’ is closed to new replies.