Hello,
We apologize for the inconvenience you’re facing. To merge your Rank Math accounts, please open a ticket on our Support forum by navigating to the Rank Math Support Forum and provide the details of the email addresses you want to merge.
In the Ticket Title section, enter a one-line summary of the issue, and in the Ticket Question section, provide more details about the merge request. Additionally, in the Sensitive Data section, include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com.
Our support team will locate your PRO account and change the email connected to it or merge it with your FREE account as per your request. Thank you for reaching out to us, and we’ll ensure this is resolved for you.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
How to Delete Your Rank Math Account » Rank Math
How to Upgrade to Rank Math PRO » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
I checked the accounts you shared and both of them doesn’t seem to have a PRO subscription.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate that account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
