Hello,
Thank you for reaching out to us. We’re sorry to hear that your credits are not reflecting on your new website.
To resolve this issue, please log in to your Rank Math account and navigate to the Websites section. Here, you should be able to see the total number of Content AI credits available with your account. If the credits are not visible, there might be a mismatch between the emails on your Rank Math and Content AI accounts.
In that case, please contact our support team to merge both accounts or transfer your credits to the email connected to your account. You can do so by visiting this link: Contact Rank Math Support.
If you have any further questions or need assistance, feel free to ask.
Sources:
How to Restore Missing Content AI Credits » Rank Math
How to Use Rank Math’s Content AI for SEO » Rank Math
Hello,
Thank you for your patience.
You mentioned that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.
If you have a different subscription/account with that, then you may need to connect your website/s to either of them.
To remedy that, we can merge both of your accounts so the credits and PRO are applied to a single account.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
