I entered a wrong email address during the purchase

#724985

Resolved Anonymous
1 year, 8 months ago

Rank Math free

Hello,

During the purchase of the PRO plan, I have entered by mistake a wrong email address to which I do not have access to as it is not mine. I would like to transfer the PRO Plan from the wrong email to the correct one.

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 year, 8 months ago

Hello,

We’re sorry to hear about the issue you’re facing with your PRO plan purchase. To transfer the PRO Plan from the wrong email to the correct one, you will need to contact our support team. Please navigate to the Rank Math Support Forum and open a ticket. In the Ticket Title section, enter a one-line summary of the issue, and in the Ticket Question section, provide more details about the situation.

In the Sensitive Data section, enter both the wrong and correct email addresses, and our support team will assist you in locating your PRO account and changing the email connected to it.

Thank you for reaching out to us, and we appreciate your understanding.

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Cancel Your Rank Math PRO Subscription » Rank Math
Where Is My Rank Math PRO License Key?

Reinelle
1 year, 8 months ago

Hello,

Thank you for your patience.

You can update your account’s email address on your Rank Math dashboard here:
https://rankmath.com/my-account/edit-account/

Looking forward to helping you.

RankBot
1 year, 7 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘I entered a wrong email address during the purchase’ is closed to new replies.