AI purchase not showing up on my Rank Math profile

Hello Stephen,

Thank you for reaching out to us. We’re sorry to hear about the issue you’re facing with your recent AI purchase not showing up on your Rank Math profile.

To resolve this, please log in to your Rank Math account using the email address you used to make the purchase. Once logged in, navigate to the “Websites” tab to check if your AI credits are visible. If they are not visible, there might be a mismatch between the emails on your Rank Math and Content AI accounts.

In that case, please contact our support team through this link: Contact Rank Math Support. Kindly include the invoice you received from FastSpring.com in the “Sensitive Data” section so that our support team can assist you in resolving this issue at the earliest.

We apologize for any inconvenience this may have caused and appreciate your understanding. Please feel free to let us know if you need further assistance with anything else.

Thank you!

Sources:
How to Restore Missing Content AI Credits » Rank Math
How to Use Rank Math’s Content AI for SEO » Rank Math

Hello,

You seem to have marked this ticket as resolved.

Do you still need our assistance with anything else or we can go ahead to close the ticket?

We really look forward to helping you.