Hello,
I’m sorry to hear that you’re experiencing issues with the Rank Math SEO button not responding when using the Divi visual builder. This can be frustrating, but we’re here to help.
It seems like the Rank Math SEO button is not functioning as expected when using the Divi visual builder. To resolve this, you can try the following steps:
- Ensure that you have the latest version of the Rank Math plugin installed on your website.
- Clear your browser cache and cookies to rule out any browser-related issues.
- Check if there are any conflicts with other plugins by temporarily deactivating them one by one and testing the Rank Math SEO button in the Divi visual builder after each deactivation.
- If the issue persists, you may need to reach out to our support team for further assistance.
If you’re still facing issues after trying these steps, please click the “Assign to Human Agent” button below, and our support team will take over the ticket and assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.
Sources:
Homepage SEO Settings via Meta Title and Description
How to Enter SEO Meta Title, Description, and Focus Keyword » Rank Math
Fix Excluded by NoIndex Tag – Google Search Console Status » Rank Math
Hello,
Thank you for your patience.
For initial troubleshooting, please ensure that Rank Math and Divi are already updated to the latest version.
If the issue persists, assuming you are using the latest version of all the plugins and the themes (please update if not yet), this can be caused by conflicting plugins or active theme on your site.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how this goes.
Hello,
We can replicate this issue. We have shared this with our developers. We will get back to you once we have an update or solution from them.
As a temporary workaround while we investigate this, you can deactivate Woocommerce temporarily when you want to work on the SEO Metadata in the Rank Math Meta box and activate it thereafter. This issue will not affect the SEO of your site as it doesn’t alter the metadata and settings already setup.
Thank you so much for your patience while we resolve this for you.
Hello Ike,
I have been working as per your suggestion, but as I have to frequently deactivate/activate WooCommerce it is an issue right now for our team. So I was wondering if you have reached any solution for this.
Cheers
Hello,
Our development team is already working on a fix for this issue with Divi.
However, we still don’t have any ETA on this matter, and we request you continue the same process until we resolve the situation.
When an update is available that fixes this, we’ll update you on the same here.
We would appreciate your kind patience regarding this matter.
Thank you.
Hello,
We can now confirm that this issue with the SEO button not working in the Divi editor when the WooCommerce plugin is active has been resolved.
The Divi team has addressed this issue, and it no longer persists in the latest versions of the theme and WooCommerce plugin. Please update the plugins and the theme to the latest versions.
Let us know how this goes. Also, let us know if you have further questions or concerns.
Thank you.
Hello,
We released a quick Beta update you can try to see if that helps.
Please enable the Beta update by following this:
https://rankmath.com/kb/version-control/#beta-updates
If you are unable to see an update, please clear Rank Math’s transients from:
WP Dashboard > Rank Math > Status & Tools > Database Tools > Remove Rank Math Transients > Remove transients
Please update Divi to the latest version, and clear the caches, server, and WordPress after updating.
You can disable the Beta updates once you update to the latest version and if the issue is fixed.
We are here to assist. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
