Hello, we apologize for the inconvenience you’re experiencing with editing your homepage. It seems that you’ve already tried deactivating Rank Math and were able to edit the homepage, but when Rank Math is enabled, you’re unable to make changes.
Based on the information provided, it seems like there might be an issue with Rank Math affecting the editing of your homepage. Since you’ve already checked for plugin conflicts and tried changing the homepage in the reading settings, it’s best to reach out to our support team for further assistance.
You can contact our support team by clicking on the “Contact Support” button within the Rank Math plugin or by visiting our support page at Rank Math Support. Our team will be able to provide you with specific guidance based on your website’s configuration.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.
Sources:
Homepage SEO Settings via Meta Title and Description
Rank Math’s Advanced Mode – Available Module, Options & More
Hello,
Thank you for contacting support.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It seems like some script dependencies are never loaded, could you please include the FTP details as well so we may investigate further.
We really look forward to having this issue resolved.
Thank you
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for sharing the FTP access. The homepage was displaying a white page because one of the revisions on the homepage contained invalid characters, which were breaking the CDATA added by the Rank Math plugin. To fix the issue, I deleted the revision created on 08-09-2023, and that seems to have fixed the problem. Here is a screencast of how I deleted the revision: https://i.rankmath.com/v/lFh8ry
Hope that helps.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
