My checkout page does not work when Rank math SEO plugin is active

#721788
  • Resolved Anonymous

    1 year, 8 months ago

    Rank Math free

    Hi,

    We were really satisfied using your plugin in our woocommerce store but a couple weeks ago we detected that Rank Math SEO plugin was creating some kind of error that did not let the section of entering customer card details appear.

    We also tried using Yoast SEO plugin instead but the same thing happens, so as we want to keep using your plugin we are asking for your help in solving this issue.

Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 8 months ago

    Hello,

    We apologize for the inconvenience you’re experiencing with the Rank Math SEO plugin affecting your checkout page on your WooCommerce store. We understand the importance of having a smooth checkout process for your customers.

    This issue could be related to a conflict with another plugin or theme. To troubleshoot this, we recommend checking for any conflicting plugins or themes by following the steps outlined in our knowledge base article on Plugin/Theme Conflict With Rank Math.

    If the issue persists, please try the following steps:

    1. Reconnect your website with Rank Math by heading over to WordPress Dashboard → Rank Math SEO → Dashboard → Help, and then click Disconnect Account. After that, click on Connect Now to reconnect your website with Rank Math.
    2. If the issue still persists, you can try installing a code snippet as outlined in our knowledge base article for advanced users: Fixing Fatal Error After 1.0.49 Update.

    If none of these steps resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for bringing this concern to our attention, and we appreciate your patience as we work to resolve this issue for you.

    Best regards.

    Sources:
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
    How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
    Does Installing Rank Math Slow Down My Website? » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘My checkout page does not work when Rank math SEO plugin is active’ is closed to new replies.