Multiple accounts

#721690
  • Resolved Anonymous
    Rank Math free

    Hi support team,

    I don’t really know what happened but I have multiple accounts now s**********@g******** s**********@p************* and I’ve seen s*********@g******** on my account details as well.
    On s**********@p************* I purchased the pro Version. Is it possible to to remove all the other account and only leave s**********@g******** and move the subscription to that account.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    We apologize for the inconvenience you’re facing with multiple accounts. To resolve this issue, you can submit a ticket to our support team through the Rank Math Support Forum. In the Ticket Title section, enter a one-line summary of the issue, and in the Ticket Question section, provide more details about the multiple accounts and the email address you want to keep.

    In the Sensitive Data section, enter the email addresses you want to remove and the one you want to keep, along with any other relevant details. Our support team will then locate your PRO account and change the email connected to it or merge it with your preferred email address.

    You can access the Rank Math Support Forum and submit your ticket using the following link: Rank Math Support Forum

    Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this for you.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Why Should You Avoid Group Buying and Sharing Rank Math PRO Subscription? » Rank Math
    How to Cancel Your Rank Math PRO Subscription » Rank Math

    Hello,

    Thank you for contacting support.

    As requested we have merged the accounts under the preferred email address and the subscriptions were moved to this account.

    Don’t hesitate to get in touch if you have any other questions.

    Anonymous
    Rank Math free

    Hi Miguel,

    thank you, much appreciated.

    Hello,

    We are glad to know that this issue has been resolved. Thank you for letting us know.

    This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 4 replies - 1 through 4 (of 4 total)

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