Error getting credits - Support

Resolved Anonymous
1 year, 8 months ago

Rank Math free

Hi, i bough a starter content ai subscription, but i can’t get the credits on my web site. i get a ‘Could not generate. Please try again later.’ error, pleas help
thank you

Viewing 4 replies - 1 through 4 (of 4 total)

RankBot
1 year, 8 months ago

Hello,

Thank you for reaching out to us, and we apologize for the inconvenience you’re experiencing with your Content AI credits.

To resolve this issue, please ensure that you are logged in to the correct account that you used to purchase the Content AI subscription. Then, head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account as shown in the screenshot below:

After reconnecting your Rank Math account, please refresh the credits count by heading over to your Content AI settings and clicking on the refresh button, as shown in the screenshot below:

This should help request the updated credits from our server and display the correct count on your website.

If you continue to experience issues after following these steps, please don’t hesitate to let us know so we can assist you further.

Anonymous
1 year, 8 months ago

Rank Math free

Hello, i did disconnetct/reconnect, bu i still get a ‘Could not generate. Please try again later.’ error, and no credits

Anonymous
1 year, 8 months ago

Rank Math free

Nevermind, i found the problem and solved it 🙂

Ike
1 year, 8 months ago

Hello,

We’re delighted to hear that this issue has been resolved. We appreciate your feedback.

This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.

Thank you for choosing Rank Math and have a wonderful day!

Viewing 4 replies - 1 through 4 (of 4 total)

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