Hello,
We’re sorry to hear about the confusion with the purchase. To access Content AI 2.0, you need to upgrade to a Rank Math PRO plan or subscribe to a Content AI plan. It is not available in the free version.
If you have already purchased the Content AI plan and would like to switch to the Rank Math PRO plan, please let us know, and we can guide you through the process.
You can also refer to our website for more information on Content AI: Content AI – Your Personal AI Assistant by Rank Math
We appreciate your understanding and look forward to assisting you further.
Sources:
Content AI – Your Personal AI Assistant by Rank Math
I do not want Content AI plan I want to get Rank Math PRO plan. Please guide i havent used anything as if now.
Guys i would really appreciate the help i am stick because of this as if now
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that you purchased the Content AI Starter plan. Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/
Let us know if you want to ask for a refund on your Content plan so you can purchase the PRO plugin instead.
We really look forward to hearing back from you. Thank you.
Hi Thanks a lot for reaching out a refund will be great so that i can purchase the Pro Plugin
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
