Hello,
We’re sorry to hear about the issue you’re facing with your Rank Math PRO and Content AI accounts. To resolve this, you’ll need to contact our support team to merge both accounts or transfer your credits to the email connected to your account.
Please navigate to our Rank Math Support Forum and open a ticket. In the Ticket Title section, enter a one-line summary of the issue, and in the Ticket Question section, provide more details about the problem you’re facing.
In the Sensitive Data section, enter the email addresses you want to connect to your PRO account and include the invoice you received from FastSpring.com. Once done, click the SUBMIT YOUR TICKET button.
Our support team will then locate your PRO account and change the email connected to it or merge it with your FREE account, as you requested.
If you have any further questions or need assistance, please feel free to reach out to our support team directly from here, and our support expert will be more than happy to help you out.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Restore Missing Content AI Credits » Rank Math
Why Should You Avoid Group Buying and Sharing Rank Math PRO Subscription? » Rank Math
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
