Unable to connect account

Hello,

Thank you for reaching out to us. We’re sorry to hear that you’re having trouble connecting your account to use Content AI.

To reconnect your website with Content AI, please follow the steps outlined in this knowledgebase article: How to Connect/Disconnect Your Website From Content AI.

If you encounter any issues while following these steps, please let us know, and we’ll be happy to assist you further.

We appreciate your patience and understanding.

Sources:
How to Connect/Disconnect Your Website From Content AI
How to Restore Missing Content AI Credits » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Assuming that the PRO version is already installed on your website, please reconnect the website with the correct account to fully utilize all the features.

Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

<span style=”text-decoration: underline;”>Please do take a complete backup of your website before sharing the information with us.</span>

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.