I can’t see my AI Credits

Hello,

Thank you for reaching out to us, and happy new year to you too! We’re sorry to hear that you’re experiencing issues with your AI Credits for https://rankmath.com/my-account/

To resolve this issue, please ensure that you are logged in to the correct Rank Math account that you used to purchase the credits. You can do this by visiting the Rank Math account area and navigating to the “Websites” section. Here, you should be able to see the total number of Content AI credits available with your account.

If you are able to see the credits in your Rank Math account but not on your website, you may need to disconnect and reconnect your Rank Math account from your WordPress admin area. After doing so, please head over to your Content AI and refresh the credits count again.

For detailed instructions, you can refer to our guide on how to restore missing Content AI credits here.

We hope this helps, and please don’t hesitate to let us know if you need further assistance with anything else.

Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math
How to Restore Missing Content AI Credits » Rank Math

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Please try to follow the steps from this guideline and see if that works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Let us know how it goes. Looking forward to helping you.

Thank you.