Hello,
Thank you for reaching out to us. We apologize for any inconvenience you’ve experienced while trying to make a payment for the SEO Pro subscription.
To resolve this, please ensure that your payment method supports payments in USD, supports subscription-based payments, and is not a prepaid card. Additionally, make sure that international payments are turned on and that your IP is not a Proxy, or you are not using any VPN or hosting service.
If everything from the above is enabled and working, you can also try using a credit card instead. You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
If the issue persists, please send a screencast as well. You can use a tool like Loom to record the issue and share it with us.
Looking forward to helping you further.
Sources:
The #1 WordPress SEO Plugin in 2023 – Rank Math
Rank Math Refund Policy » Rank Math
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Why Should You Avoid Group Buying and Sharing Rank Math PRO Subscription? » Rank Math
Here you have the screenshot that I don’t have any option to make the payment from my side.
I setup my card just need to made the payment.
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.
Hi,
Everything is okay with from my end , Just made the payment because I forget to change the Card and because of that the payment hasn’t been made.
I can’t made the payment from my side so please do it from your side.
Best Regards
Durim
Hello,
We can see that you purchased the Content AI Starter plan. Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/
We cannot process the payment manually on our end, you have to purchase it from our website.
Let us know if you want to ask for a refund on your Content plan so you can purchase the PRO plugin instead.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
