Hello,
We apologize for the inconvenience you’re experiencing. If you’ve purchased Rank Math PRO but are unable to access it, please ensure that you have downloaded Rank Math PRO from your Rank Math account dashboard. If it is unavailable, you may have upgraded to PRO using a different email address from your intended one. In that case, please contact our support team to merge both accounts or change the email connected to the PRO account.
We hope this helps resolve the issue. If you have further questions, feel free to reach out to our dedicated support team. Thank you for bringing this to our attention.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Upgrade to Rank Math PRO » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Where Is My Rank Math PRO License Key?
That is the problem it only shows me the free option. There is no Pro listed on my account and no files to download.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
