Split: Your site is blocked. Please contact support.

Hello,

Thank you for your query, and we are so sorry about the trouble this must have caused.

Can you please confirm if you can see the correct number of credits over here:
http://rankmath.com/my-account/websites.

If you can see the correct number of credits as suggested above then this is a problem with the syncing of information between your Rank Math Account and your website.

Disconnecting and then reconnecting your account should mostly resolve this, so you can follow the steps suggested below:

1 . Please verify that you’re running the latest versions of the Rank Math plugins? According to the Rank Math changelog https://rankmath.com/changelog.

2 . After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

4 . Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

5 . After doing this, refresh the credits to start using Content AI. Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI scroll down and click on the refresh icon to refresh the credits.

Here’s a screenshot for reference:

Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

Thank you.

Hello,

Please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and share a screenshot with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.

However, the site is blocked is an incorrect message that appears when you have used all the credits available in your account. We have fixed this in the latest beta update and will soon release a stable version. You can also follow this guide to update the plugins to beta: https://rankmath.com/kb/version-control/#beta-updates

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

We have reset your credits for you.

Please check.

Hello,

We are super happy that this resolved your issue.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.