AI 0 Credit?

Hello,

Thank you for reaching out to us, and we apologize for the inconvenience you’re experiencing with your Content AI credits.

To resolve this issue, please ensure that you are logged in to the correct account that you used to purchase the Content AI credits. Once logged in, head over to your Rank Math account area and navigate to the “Websites” section from the left sidebar. Here, you should be able to see the correct remaining credits. You can refer to the following URL for more information: Rank Math Account Area

If the credit count is correct but not reflecting on your website, please disconnect and reconnect your Rank Math account from your WordPress admin area. After doing so, refresh the credits count in the Content AI settings to request the updated credits from our server.

Here are some screenshots for reference:

We hope this helps. Please let us know if you need further assistance.

Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math

Hello,

In this case, we need to investigate this further on your website. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We look forward to helping you.