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https://monosnap.com/file/Q6i5fehH3HiiN3P4wD6JCsrT9GanlE here you can see it
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Hello, we apologize for the inconvenience you’re experiencing with the description field in posts. Thank you for sharing the screenshot. We’ll investigate this issue and get back to you with a solution as soon as possible. If you have any other questions or concerns, feel free to let us know.
Sources:
Bulk Editing Options in the Rank Math SEO Plugin
General Tab in Meta Box of Rank Math SEO Plugin
JobPosting Schema Type » Rank Math
Rank Math ‘Titles and Meta’ Options and SettingsPlease help. I want to buy pro, but now free is not correctly works
Hello,
Thank you for contacting Rank Math support, and sorry for the inconvenience this may have caused.
This is usually caused by some sort of blockage on the route to save the metadata on the website, a conflict with plugins, a javascript error or a firewall-related issue.
Here is how you can fix it:
- Firstly, ensure that you have the latest version of Rank Math installed on your site.
- Check if your firewall or security plugin is blocking access to Rank Math’s files. You can do this by looking at your firewall logs and seeing if there are any blocked requests to these files:
/wp-json/rankmath/v1/updateMeta /wp-json/rankmath/v1/updateSchemas /wp-json/rankmath/v1/updateRedirection /wp-json/rankmath/v1/getFeaturedImageId /wp-json/rankmath/v1/getHead
If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings.
- Check if there are any JavaScript errors that might be preventing Rank Math from saving the snippet. You can do this by using the Chrome Developer Tools or any other browser’s developer tools. You can follow our guide on how to check JavaScript errors. If you find any errors, you can share them with us using this tool
- Check if there are any plugin conflicts that might be interfering with Rank Math. You can do this by following our plugin conflict tutorial. If you find any conflicting plugins, let us know.
Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/
We hope these steps help you solve the problem. If you still can’t update the metadata, please let us know. We’re always happy to help.
Thank you for choosing Rank Math.
I have this problem on 3 sites.
Hello,
If you are using a Firewall, then there are chances that it will prevent saving the data. Check if Rank Math is being blocked by your firewall and if it is the case, whitelist Rank Math and its files.
If the 3 websites share the same web host, then you can check with your host and inform them to whitelist these files:
/wp-json/rankmath/v1/updateMeta /wp-json/rankmath/v1/updateSchemas /wp-json/rankmath/v1/updateRedirection /wp-json/rankmath/v1/getFeaturedImageId /wp-json/rankmath/v1/getHead
Let us know how it goes.
Looking forward to helping you.
Thank you.
What kind of firewall are we talking about?
Hello,
We deeply apologize for the inconvenience you may have faced due to this. We checked your website and we can see the Rank Math REST Routes are redirecting too many times and that’s why you’re facing the issue.
In this case, please take a backup of your
.htaccess
file and replace it with the default WordPress.htaccess
file and see if that works for you. You can get the file here: https://wordpress.org/support/article/htaccess/You can follow this guide to edit the
.htaccess
file using Rank Math:
https://rankmath.com/kb/edit-htaccess/If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Let us know how it goes. Looking forward to helping you.
Thank you.
WE use nginx, so we don’t have .htaccess
Hello,
In this case, please check this with your hosting provider to check the Nginx configuration for you.
Let us know how that goes.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
The ticket ‘Description field have a bug in posts’ is closed to new replies.