Hello,
Thank you for reaching out, and I’m sorry to hear about the trouble you’re experiencing with accessing your Content AI purchase.
To resolve this issue, please make sure you are logged in to the correct account that you used to purchase the Content AI plan. Once logged in, head over to your Rank Math > Account > Website or visit this URL: https://rankmath.com/my-account/websites/ to check if you can see the correct remaining credits.
If the credit count is correct but not displaying on your website, please disconnect and reconnect your Rank Math account by heading over to your WordPress admin area > Rank Math > Dashboard > Help. Here are the steps to do so:
- Disconnect your Rank Math account.
- Reconnect your Rank Math account.
After reconnecting, please refresh the credits count by heading over to your Content AI and clicking on the refresh credits button.
This should resolve the issue, and you should be able to access your Content AI purchase without any further issues. If you need further assistance, please don’t hesitate to let us know.
I hope this helps!
Sources:
Content AI Overview » Rank Math
How to Use the Content AI Tools in Rank Math SEO » Rank Math
Hello,
We are glad to know that this issue has been resolved. Thank you for letting us know.
This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
