credit qui ne fonctionne pas

#706677
  • Resolved Anonymous

    1 year, 9 months ago

    Rank Math free

    Bonjour
    j’ai acheté des crédits il y a quelques jours,
    et ça ne fonctionne pas,
    j’ai bien des crédits et quand j’essaye de les utiliser,
    On me propose d’acheter des crédits
    voir sur les pièces jointes

Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 9 months ago

    Hello,

    Thank you for reaching out to us, and I’m sorry to hear about the issue you’re experiencing with the credits.

    It seems like there might be a syncing issue between your Rank Math account and your WordPress website. To resolve this, please follow these steps:

    1. Log in to the account that you used to purchase the credits and ensure that you have the correct remaining credits. You can do this by visiting the following URL: Rank Math Account

    2. If the credit count is correct on your Rank Math account but not on your website, please disconnect and reconnect your Rank Math account from your WordPress admin area. You can do this by going to WordPress admin area > Rank Math > Dashboard > Help. Here are some screenshots for reference:

      • Disconnect: Disconnect
      • Reconnect: Reconnect

    3. After reconnecting your Rank Math account, head over to your Content AI and refresh the credits count. This will prompt the plugin to request the updated credits from our server and display the correct count. Here’s a screenshot for reference:

      • Refresh Credits: Refresh Credits

    I hope this helps! Please let us know if you need further assistance with anything else.

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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