Hello,
We’re sorry to hear that you’re experiencing issues with Rank Math and your portfolio page. We understand how frustrating this can be.
To assist you better, could you please provide us with more details about the issue you’re facing? Additionally, if you have any error messages or logs related to the problem, sharing those would be very helpful.
Thank you for reaching out to us, and we’ll do our best to help you resolve this issue.
Sources:
How to Fix Problems While Connecting Account Using Rank Math » Rank Math
The #1 WordPress SEO Plugin in 2023 – Rank Math
Hallo,
yes I have attached this link that gives you more details about the issue https://imgur.com/a/M63si19
Best Aline
Hello,
Thank you for contacting support.
Looking at the stack trace on the error message it seems to indicate that the issue is with the filter the_content and there’s no indication of Rank Math being the culprit as it’s not showing our plugin in the trace.
If you look carefully you’ll see that only the cookie plugin you are using is referenced so we would recommend that you get in touch with their support about it.
Don’t hesitate to get in touch if you have any other questions.
The problem is, that the hook should always contain content (a string) and when the hook is called, it’s null. We assume that RankMath closes our buffer instead its own. It’s 100 % not a bug in our plugin.
Hello @alinepelzer-minimalistischesmarketing,
We would like to investigate this issue further. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello Ike =)
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Aline
Hello,
I checked some portfolio pages after enabling our plugin and wasn’t able to replicate the issue. Please share the URL of the affected page or steps to replicat the issue so we can check this further.
Looking forward to helping you.
Hello, as I haven’t heard from you and I want to know if there is anything that can fix my issue.
Best Aline
Hello,
The login credentials are no longer working and we would also need FTP access as mentioned above to be able to make modifications if required to see where the code is failing.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
