Error when updating Rank Math SEO PRO

#704989
  • Resolved Anonymous

    1 year, 9 months ago

    Rank Math free

    This is the error message I receive on WordPress:
    The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Do you have any suggestions on what I can do to fix this? The regular Rank Math updated without issue.

Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 9 months ago

    Hello,

    I’m sorry to hear that you’re experiencing issues when updating Rank Math SEO PRO. The error message you’re seeing, “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature,” usually occurs due to one of the following reasons:

    1. There’s an issue with the zip file you’re uploading.
    2. You try to update the PRO version while connected to the free account on your website.
    3. WordPress doesn’t have enough memory on a web server to unzip and upload the zip file contents.
    4. If your server is located in a sanctioned country, your requests will be blocked by our server, and you will see the above error.

    To fix this issue, you can follow the steps outlined in our knowledgebase article on how to fix the “PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature” error. You can find the article here.

    If you’ve already tried these steps and are still facing issues, please feel free to reach out to our support team directly from here, and our support expert will be more than happy to help you out.

    I hope this helps! Let me know if you have any other questions or need further assistance.

    Sources:
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
    Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
    What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
    How to Install Rank Math PRO Using Composer?

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Error when updating Rank Math SEO PRO’ is closed to new replies.