AI ISUES

#703393
  • Resolved Anonymous

    1 year, 9 months ago

    Rank Math free

    I Bought an AI and Pro packages for 2 websites(https://s-pac.us & mysppw.com) with two separate emails because S-PAC.US was not showing in my account so I used a different email (s******@s*******) for the new AI purchase. how do I use the new one on S-PAC.US. the other account email is m********@g********. I have set up that one already. can you help me?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 9 months ago

    Hello,

    Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with your purchases.

    To resolve this issue, you will need to connect the email address used for the new AI purchase to your S-PAC.US account. To do this, please open a ticket on our support forum by navigating to the Rank Math Support Forum and following the steps provided in the screenshots below:

    1. Enter a one-line summary of the issue in the Ticket Title section.
    2. Provide more details in the Ticket Question section.
    3. In the Sensitive Data section, enter the email address you want to connect to your AI account for S-PAC.US.

    Once you have submitted the ticket, our support team will locate your account and assist you in connecting the new AI purchase to your S-PAC.US website.

    If you have any other questions or need further assistance, please feel free to let us know.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Adetayo

    1 year, 9 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Connecting s-pac.us with your new Rank Math account is easy. Ensure that you are logged in to this Rank Math account, then navigate to WordPress Dashboard > Rank Math > Dashboard > Help and simply click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

    Meanwhile, since you have another Rank Math account with a PRO subscription, we can merge both accounts so you can use the features of Content AI and Rank Math PRO on your two websites.

    Kindly let us know the preferred email address you’d like to use.

    Hope that helps and please don’t hesitate to let us know if you have any other questions.

    Thank you.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘AI ISUES’ is closed to new replies.