Hello,
We apologize for the inconvenience you’re experiencing with the image on your Rank Math account page. It seems like there might be an issue with the image loading on the page.
To resolve this, I recommend reaching out to the Rank Math support team for further assistance. You can contact them through their support page: Rank Math Support.
They will be able to provide more specific guidance based on your website’s configuration and help you resolve the issue as soon as possible.
Thank you for raising this concern, and we appreciate your patience as we work to resolve this for you.
Kind regards
Sources:
How to Fix the ‘og: image’ Property Should Be Explicitly Provided » Rank Math
How to Fix Problems While Connecting Account Using Rank Math » Rank Math
How to Setup Rank Math SEO Plugin Properly
Hi Support,
I am a website beginner, following an authority hacker course. Gael who runs the course has just given a lesson on my installed wordpress plugin Security Optimizer. To protect my website, Gael said he highly, highly recommends doing a custom URL extending it and adding a 2 step verification. To login to WordPress now I have to use my new extended URL and the 2 step verification.
Since I have done this security on my website, my website image on Rank Math has gone. My website is not indexed due to the infancy of my website. If I click on my website name next to the image, I am taken to my website header image, which is fine.
If nothing can be done it will be ok, it is not going to affect my website.
PLEASE SEE BELOW.
Please click on this page in my Rank Math account:-
https://rankmath.com/my-account/websites/
In the image it is showing OOPS THAT PAGE CAN’T BE FOUND. But when I click on my URL text next to the image it takes me to my header image which is great.
Can you please give me easy step by step instructions to correct the image if it can be done. I am a beginner so your help and support will be very much appreciated.
If I can’t change this image, it is ok and not a problem.
I look forward to your help ASAP please.
Kind regards,
John Stevens
Hello,
Thank you for contacting Rank Math support.
We think you’re talking about the image of your website that shows up on your website list. If that’s not what you mean, please give us some more details so we can understand your issue better. You can also send us some screenshots of the problem by using an image hosting site like Imgur and sharing the link with us.
The image on your website list is just a snapshot of your site that we take automatically when it loads. Sometimes, the snapshot happens before your image loads completely. This can happen if your site is slow or if you’re using a feature that delays the loading of your images, like lazy loading.
Don’t worry, the image on your website list is not very important. It’s just for your reference. If it doesn’t look right, you can ignore it. We’ll update the image from time to time anyway.
We hope this helps. Please let us know if you have any other questions or concerns.
Thank you, I thought the image doesn’t matter and is just a reference. I will carry on and ignore the image.
Kind regards,
John Stevens
Hello,
Glad that helped.
If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
Thank you.
