Hello,
Thank you for reaching out to us. We’re sorry to hear that you’re facing issues activating the premium version of Rank Math.
To activate your premium license, please ensure that you are using the same account associated with your Rank Math subscription. If you have more than one license associated with your Rank Math account, you’ll have the option to choose which plan you’d like to activate this website on.
If you’re still experiencing issues after following these steps, please provide us with more details about the error message or any specific issues you encountered during the activation process. This will help us assist you more effectively.
Looking forward to helping you resolve this issue.
Sources:
Where Is My Rank Math PRO License Key?
How To Downgrade Your Rank Math PRO Subscription » Rank Math
The problem still persists even though I verified that the account is linked to the site.
I can’t use the functions for
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that you purchased the Content AI Starter plan. Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/
Let us know if you want to ask for a refund on your Content plan so you can purchase the PRO plugin instead.
We really look forward to hearing back from you. Thank you.
Yes, please cancel the order and I will purchase the PRO
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Please go ahead and purchase the PRO plan from our site. Once done, please follow this guide to install and activate Rank Math PRO on your site: https://rankmath.com/kb/rank-math-pro-license-key/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
