My subscriptions that I have paid for are not showing up on my Website.

Hello,

Thank you for reaching out to us. We’re sorry to hear about the inconvenience you’re facing with your Content AI subscription not showing up on your account.

It seems like there might be a mismatch between the emails on your Rank Math and Content AI accounts, which could be causing the issue. To resolve this, please follow these steps:

1. Log in to your Rank Math account and navigate to the Websites tab. Your Content AI credits should be displayed at the top of the screen. If your credits are visible, proceed with the below steps. However, if your credits are missing, there is likely a mismatch between the emails on your Rank Math and Content AI accounts.

2. If there is a mismatch, please contact our support team to merge both accounts or transfer your credits to the email connected to your account. Please include the invoice you received from FastSpring.com in the Sensitive Data section so that our support team can help you resolve this at the earliest.

3. Once your credits are visible in your Rank Math account, return to your WordPress dashboard and navigate to WordPress Dashboard → Rank Math SEO → Help. Then, click Disconnect Account and then Connect Now.

4. Next, navigate to Rank Math SEO → General Settings → Content AI from your WordPress dashboard and refresh the credits.

5. Finally, open a post or page from your WordPress dashboard, navigate to the Content AI box, and click the Refresh icon. Your Content AI credits should display correctly.

If you need further assistance, please don’t hesitate to let us know. We’re here to help.

Thank you!

Sources:
How to Restore Missing Content AI Credits » Rank Math

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We can see that the Content AI subscription is not active on this account.

Can you please check if you have subscribed to the Content AI with another email?

If this is the case, we can merge both accounts for you, so please provide the email you used in purchasing the Content AI credits and let us know the preferred email address you’d like to use.

Hope that helps and please don’t hesitate to let us know if you have any other questions.

Thank you.

Hello,

We can confirm that the email address is under the s********@g********.

To avoid further confusion, would you like us to merge these accounts into a single account? If you agree, please let us know the email address you wish to keep.

Looking forward to helping you.

Hello,

We have merged your accounts as requested. Please check the sensitive data section.

Please check on your end if everything is working as expected.

Please install or update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

Once done, please go back to using Content AI and it should work without any issues.

Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.