Security problem: Users name published in FAQ Snippet

Hello,

We’re really sorry to hear about the issue you’re facing. We understand your concern and we’d like to help you with this.

It seems that the issue you’re facing is related to the FAQ Schema and how Google is displaying the information. We understand that this is a severe security problem and we appreciate you taking immediate action to mitigate the issue.

The first thing you should do is to ensure that the sensitive data is removed from your website. You’ve already taken some steps to address this, such as deleting the FAQ schema, changing the author, and adding a CSS in the customizer. Additionally, you’ve requested an immediate index, which is a good step.

To ensure that your sensitive data is not online anymore, you can use the URL Removal Tool in Google Search Console. This tool allows you to temporarily block pages from Google Search results. Here’s a link to the tool: URL Removal Tool.

If you need further assistance with this, please feel free to let us know. We’re here to help.

Best regards

Sources:
How to Fix Duplicate Field “FAQPage” Error » Rank Math
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
How Long Before You See Results With SEO » Rank Math

Hello,

Thank you for contacting support.

Our plugin will never add any information that you want to keep private. All the data from the authors that are added to the Schema markup comes from either the author public page or the display name you have selected for it in the profile settings.

In either of the situations, that information is already publicly available so we are not sharing any sensitive data with the public audience.

Don’t hesitate to get in touch if you have any other questions.

Hello,

Google algorithm alone decides what to show on the SERPs and most times it determines it based on the perceived search intent of the search query. When the site is setup correctly, Google typically adapts the site title from the Meta title/H1 and the description from the meta description.

Even at that Google can choose to display a different title and description. It is a pretty common thing with Google these days. It happens with 70% of the results and we even have a KB dedicated to this problem and a few solutions we recommend:

Please check the KB and you will understand the reasons Google does this:
https://rankmath.com/kb/different-meta-title-and-description/

While you have to noindex a page to prevent it from being indexed, you can use googleon/googleoff tags to exclude certain parts of a webpage from crawling by Google: https://webmasters.stackexchange.com/questions/16390/preventing-robots-from-crawling-specific-part-of-a-page

If you want to remove the URL from SERPs you can refer to this article: https://support.google.com/webmasters/answer/9689846?hl=en#zippy=%2Cclear-cached-url%2Ctemporarily-remove-url

We hope this helps. Please let us know if you have further questions or concerns.

Thank you.