subscription not active

#698237
  • Resolved Anonymous

    1 year, 9 months ago

    Rank Math free

    I purchased a subscription of content AI on 27th Nov and it is not working.

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 year, 9 months ago

    Hello,

    We apologize for the inconvenience you are experiencing with your Content AI subscription. It seems that your subscription might not be active, which could be causing the issue.

    To resolve this, please ensure that your subscription is active by checking your account status on our website. If you find that your subscription is active and the issue persists, please refresh the credits by heading over to WordPress Dashboard → Rank Math → General Settings → Content AI and refreshing the credits.

    If the problem continues after refreshing the credits, please let us know, and we will be happy to assist you further.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.

    Sources:
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    Anonymous

    1 year, 9 months ago

    Rank Math free

    I HAVE TRIED TO REFRESH THE CREDITS AND THE REPLY WAS; Invalid API key. Please check your API key or reconnect the site and try again.

    Anonymous

    1 year, 9 months ago

    Rank Math free

    I had a look on my website and it is showing credits as zero. I expected to have 7500 credits for the starter pack, not zero

    Anonymous

    1 year, 9 months ago

    Rank Math free

    Same here Peter, raised a ticket, waiting for an answer

    Anonymous

    1 year, 9 months ago

    Rank Math free

    Yes, still not heard anything back

    Princess

    1 year, 9 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can confirm that your account has 3491 credits ready to be used.

    Please follow this tutorial to help you refresh the connection on your websites: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits

    If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘subscription not active’ is closed to new replies.