Credits are not loaded

Hello,

Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with your Content AI credits not loading.

To resolve this issue, please ensure that you are logged in to the correct account that you used to purchase the Content AI credits. Once logged in, please visit the Rank Math account area here to confirm if the credits are correctly assigned to your account.

If the credits are correctly assigned to your account but not reflecting on your website, please disconnect and reconnect your Rank Math account from your WordPress admin area by following the steps outlined in this guide.

After reconnecting your account, please head over to your WordPress admin area > Rank Math > Dashboard > Help and refresh the Content AI credits. This will prompt the plugin to request the updated credits from our server and display the correct count.

I hope this helps. If you need further assistance, please feel free to let us know.

We are here 24/7, 365 days a year to assist you with any other concerns you may have.

Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We can confirm that your account has 5000 credits ready to be used.

Please follow this tutorial to help you refresh the connection on your websites: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits

If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.