Hello,
I’m sorry to hear that you’re experiencing difficulties with your sitemap not being reachable by Google Search Console. I understand that this is a frustrating issue, and I appreciate your efforts in trying to resolve it.
I’ve reviewed the Loom video you shared, and I can see that you’ve followed the steps outlined in our help articles. I understand that you’ve already consulted several SEO experts, and it’s disheartening that the issue persists.
Based on the video, it seems like you’ve taken all the necessary steps to troubleshoot the issue. However, if the problem still persists, I recommend reaching out to our dedicated support team by clicking here. Our team is available 24/7 and will be more than happy to assist you further.
Thank you for your patience, and we’ll do our best to help you resolve this issue as quickly as possible.
Sources:
How to Fix Submitted URL Marked ‘NoIndex’ Error » Rank Math
Indexed, Not Submitted in Sitemap – Google Search Console » Rank Math
Why GSC Shows “No Referring Sitemaps Detected”
Troubleshooting the “Couldn’t Fetch” Error in Google Search Console » Rank Math
Hello,
Thank you for contacting Rank Math support.
Please click on an affected sitemap in your GSC account and share a screenshot of the detailed error so we can check and assist you further. You can use a tool like https://imgur.com/ to share the screenshots.
Looking forward to helping you.
Hi, i show everything detailed in the Loom Video. There is no specific Error when i open the sitemap in GSC. There is just the message “We could not read the sitemap”
Screenshot: https://prnt.sc/nWwfRMeebEZQ
Hello,
We’ve checked your sitemaps, but they seem to be working fine.
For troubleshooting, please remove all your submitted sitemaps and resubmit this version only:
/?sitemap=1
Once done, give Google some time to recrawl it.
Hope that helps.
Hello Reinelle,
thx for your answer. I did what you said its still the same issue
Screenshot: https://prnt.sc/hUB1oWe5LSEd
And yes, also Tools what i used to check the sitemap told me, that everything is okay. Just Google tell me, is not okay and they cant read it.
Hello,
Thank you for your patience.
In this case, please remove all your submitted sitemaps and resubmit your sub-sitemaps only (not sitemap_index.xml).
Meanwhile, could you please confirm if you have verified other versions of your site in your Google Search Console? (WWW version or domain property)
You should only keep one property on Google Search Console and it should match the variation of your website exactly (HTTPS and non-WWW).
In this case, you may delete any extra properties on GSC as those are not needed and could cause confusion.
Let us know how this goes.
Hi Mate,
also this i did already (In the Loom-Video you can see), to submit only sub-sitemaps. Also only the right version of the domain is added (https://diagnostik.help/) – non WWWW Version. Thats the reason why i am already lost. I paid now the Google One Abo, to try reach the Google Support directly of the Google Seach Console Department.
Hello,
Sure, let us know how this goes with Google Support.
Meanwhile, you can also check a similar scenario submitted on the Google Search Console community forum:
https://support.google.com/webmasters/thread/14803185/google-search-console-showing-state-unable-to-retrieve-sitemap?hl=en
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
