Hello, we apologize for the inconvenience you’re experiencing with the import process. It seems that the meta data for your products is not being imported from Yoast SEO to Rank Math.
To address this issue, please ensure that you have selected all the data, including the meta data for products, during the import process. If you’ve already imported the data and are still facing this issue, please click on the “Assign to Human Agent” button so that one of our support team members can assist you further with this specific problem.
Thank you for bringing this to our attention, and we’ll work to resolve this issue for you.
Sources:
How to Migrate from Rank Math to Yoast » Rank Math
Migrating from Yoast SEO to Rank Math SEO » Rank Math
How to Setup Rank Math SEO Plugin Properly
General Tab in Meta Box of Rank Math SEO Plugin
Migrating from All In One SEO Pack to Rank Math SEO » Rank Math
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I have provided you the login details of the wordpress website
Hello,
Please make sure to provide us with admin-level credentials for the website.
At the moment we don’t even have access to the products to check the data on them.
Looking forward to hearing back from you.
I have provided you the admin level of access. Please check and update me as soon as possible.
Hello,
There’s a fatal error in the background after importing the meta. We have shared this with our developer to check further. We should get back to you shortly with some advice or solutions.
Thank you so much for your time and patience.
Hello,
We identified the cause of the issue and have applied a patch on your website.
A permanent fix will also be included in an upcoming release.
We apologize for any inconveniences that might have been caused by this issue.
Thank you
Hello,
Thank you for your patience.
Just a quick update that we have fixed this issue on one of our recent releases.
Please update Rank Math & all other plugins, themes and WordPress to the latest version.
The issue should be fixed.
If not, please feel free to open a support topic or reply to this message and we will be more than happy to assist.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
