Sitemap issue

#696623
  • Resolved Anonymous
    Rank Math free

    Hello,
    I installed the rankmath plugin on my wordpress site and activated the sitemap setting. At first it was working normally, but then the sitemap-index.xml page stopped working and now when accessed, leads to the blog page.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    I’m sorry to hear that you’re experiencing issues with your Rank Math sitemap. It sounds like there might be a conflict causing the sitemap to redirect to the blog page. To troubleshoot this, we can start by checking for any plugin conflicts using the Health Check plugin.

    If you haven’t already, please install and activate the Health Check plugin and use it to check for any conflicts. You can find instructions on how to do this in our knowledge base article here.

    If you’ve already done this and the issue persists, please let us know so we can further assist you.

    Thank you for bringing this to our attention.

    Sources:
    Rank Math Sitemap Issues and Their Fixes » Rank Math
    Troubleshooting the “Couldn’t Fetch” Error in Google Search Console » Rank Math
    How to Enable Sitemaps for Tag Archives » Rank Math

    Anonymous
    Rank Math free

    Please assign my ticket to a human support agent.

    Hello,

    Thank you for contacting support.

    When this redirection happens it usually means that the sitemap is returning a 404 error and that dictates that it’s being cached.

    Can you please follow these steps?
    1. Flush the Sitemap cache by following this video screencast:
    https://i.rankmath.com/pipRDp

    2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
    https://rankmath.com/kb/exclude-sitemaps-from-caching/

    That should fix the issue.

    Please let us know if that does not. We are here to assist.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Sitemap issue’ is closed to new replies.