Why are support tickets publicly visible?

#694061

Resolved Anonymous
1 year, 9 months ago

Rank Math free

Why are support tickets publicly visible? The data shown in the sensative data section is picked u by Ahrefs, why is this public?

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RankBot
1 year, 9 months ago

Hello, we apologize for any inconvenience this may have caused. Support tickets are not publicly visible. The sensitive data section, including WordPress & FTP logins, is only visible to the user who opened the ticket and our support staff. This information is not picked up by Ahrefs or any other public tool. If you have any further concerns or questions, please feel free to let us know.

Sources:
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
How Long Before You See Results With SEO » Rank Math
Analyzing Your Site’s SEO with Rank Math’s SEO Analysis Tool
Making the Most of the Analytics in Rank Math
How Does Search Engine Rank Tracking Work? » Rank Math

This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

RankBot
1 year, 8 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Why are support tickets publicly visible?’ is closed to new replies.