Hello, I’m sorry to hear that you’re experiencing issues with your Pro upgrade. When you upgrade to a Pro plan, you need to ensure that the email address connected to your Pro account matches the one on your free account. If they differ, you must contact our support team to merge both accounts or change the email connected to your Pro plan.
To resolve this, please navigate to the Rank Math Support Forum and open a ticket. In the Ticket Title section, enter a one-line summary of the issue and provide more details in the Ticket Question section. In the Sensitive Data section, enter the email address(es) you want to connect to your Pro account. If you’re merging your free and Pro accounts, you need to select one of the emails as your preferred email address.
Once done, click the SUBMIT YOUR TICKET button. With the details provided, our support team will locate your Pro account and change the email connected to it or merge it with your free account as requested.
If you have any further questions or need assistance, please feel free to reach out to our support team directly from here, and our support expert will be more than happy to help you out.
Sources:
Rank Math PRO – Pricing Plans for Businesses & Individuals
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
Hello,
We are glad to know that this issue is resolved. Thank you for letting us know.
This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
