Hello,
We apologize for the inconvenience you are experiencing with your accounts. To merge the two accounts, please open a ticket on our support forum by navigating to the Rank Math Support Forum. In the Ticket Title section, enter a one-line summary of the issue, and in the Ticket Question section, provide more details about the accounts you need to merge.
In the Sensitive Data section, enter the email addresses you want to connect to your PRO account and specify which one you want to use as your preferred email address. If you have an invoice from FastSpring.com, you can also include a screenshot of it.
Once you submit the ticket, our support team will locate your PRO account and change the email connected to it or merge it with your FREE account as requested.
If you need further assistance, please feel free to reach out. We’re available 24/7, 365 days a year to help you out.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
Thanks. Submitted an updated ticket with
the exact instructions provided. I’m closing
this duplicate ticket.
Hello,
We apologize for the delay as we currently have a high volume of tickets here in our support forums.
The account will be merged as you have requested.
This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
