Hello,
Thank you for reaching out to us. We apologize for the inconvenience you’re experiencing with your Rank Math and Content AI accounts.
To resolve this issue, please ensure that you are logged in to the correct Rank Math account. Once logged in, navigate to your Rank Math account and click on the “Websites” tab to check if your Content AI credits are visible. If they are not visible, it’s likely that there is a mismatch between the emails on your Rank Math and Content AI accounts.
In this case, please contact our support team at s******@r*********** to merge both accounts or transfer your credits to the email connected to your account. Please include the invoice you received from FastSpring.com in the Sensitive Data section so that our support team can help you resolve this at the earliest.
If you have any further questions or need additional assistance, please don’t hesitate to let us know.
We appreciate your patience and understanding.
Sources:
How to Restore Missing Content AI Credits » Rank Math
Content AI – Your Personal AI Assistant by Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
