Issue while purchasing subscription

#690807
  • Resolved Anonymous
    Rank Math free

    Hi, I just purchased a basic plan, however, after going through the steps purchasing through paypal it resulted in a page that just says “expired”. I’m guessing because I had started the process of purchasing and had to walk away for a second, forgot I had it open in another tab, started the process with paypal and realized I’d already started it, so I closed the tab. Well, anyways the payment went through, it says I made a payment for $69 to FastSpring. However, I wasn’t logged into rankmath.com’s site at the time of the purchase but when I logged into rankmath with my google account it shows I don’t have any subscriptions. I used the same email as my google account when signing up, but i think something got messed up somehow.

    EDIT: Ah just before I sent this I checked my email again and I have some emails confirming the transaction and it takes me to https://rankmathllc.onfastspring.com/ where i can login and manage the subscription. However, is there a way to sync this to my google account login for rankmath? It’s much more convenient to just use oAuth to sign in and manage so I don’t have to remember passwords for every dang site. If you need I can supply the transaction number or you should be able to look it up with the same email as what’s attached to this account here (well, assuming the CMS you’re using knows who’s sending this email… haha)

    Thanks for the help in advance!

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  • Hello,

    We’re sorry to hear about the issue you encountered while purchasing the Rank Math subscription. It seems that the payment went through, but you are unable to see the subscription in your account.

    To manage your subscription, you can log in to FastSpring using the email address you used for the purchase. You should have received an email with a unique login link to FastSpring. Once you log in, you can manage your orders and subscriptions from there.

    Regarding syncing your subscription with your Google account login for Rank Math, we understand your concern about convenience. However, at the moment, it is not possible to sync your subscription with your Google account. You will need to use the email address associated with your purchase to log in and manage your subscription.

    If you need further assistance or have any other questions, feel free to reach out to us by replying to this email or by creating a ticket at our support forum.

    Thank you for reaching out to us!

    Sources:
    How to Change or Update the Payment Method » Rank Math
    How to Cancel Your Rank Math PRO Subscription » Rank Math
    Rank Math Refund Policy » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Issue while purchasing subscription’ is closed to new replies.