Hello, we apologize for the inconvenience you are facing with your Rank Math subscription. If you have purchased the PRO version but are only seeing the FREE license, please log into your Rank Math account and download Rank Math PRO from your dashboard.
If you are still unable to access the PRO version, it is possible that you may have upgraded to PRO using a different email address from your intended one. In that case, please contact our support team to merge both accounts or change the email connected to the PRO account.
We hope this helps resolve the issue. If you have any further questions or need assistance, please feel free to reach out to our dedicated support team. We’re available 24/7, 365 days a year.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
🛍 Cyber Monday Sale! – DISCOUNT + Offers Worth $15K+
Where Is My Rank Math PRO License Key?
I do not have PRO option. So I created a ticket to get support.
Hello,
Thank you for reaching out and we apologize for any trouble you’re facing.
It looks like you used a different email address when you bought the plugin. That’s why we can’t find your account in our system.
To help you out, we need you to send us a copy of your receipt from FastSpring.com. You can search your inbox for an email from them – please share the email with us so we can verify your purchase and update your account. You can share images with us by uploading them to an image hosting site like Imgur, and then sharing the generated URL with us here.
We appreciate your cooperation and we hope to hear from you soon.
Here is the link of the invoice: https://imgur.com/a/e1z1C2S
Hello,
We have found the associated email address for the purchase. Kindly check the sensitive data section.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Thank you! Please merge them to my personal address
Hello,
Since you opened this from a different account, can you please open a ticket using that account to verify the ownership of the account?
Alternatively, you can email our accounts team at s******@r*********** using the correct email address.
We really look forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
