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Good morning, I have a problem with sharing my posts on Twitter. In some cases, when I paste the URL of my post on Twitter, no preview image appears (you can see an example here: https://ibb.co/zfnbLCv).
The article is this: https://hibet.social/chi-schierare-al-fantacalcio-la-top11-della-quattordicesima-giornata/ .
The image is exactly the recommended size (1200×630) but I don’t understand why the preview isn’t working correctly.
Can you help me?
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Hello,
I’m sorry to hear that you’re experiencing issues with sharing your posts on Twitter. It looks like the preview image isn’t appearing as expected when you paste the URL of your post on Twitter.
There are a few reasons why this might be happening. First, it’s important to ensure that you have added the correct image for sharing on Twitter through Rank Math Meta Box. You can refer to the Social Meta using Rank Math guide to check if the image has been added correctly.
Additionally, it’s crucial to double-check the dimensions and format of the uploaded image. Twitter expects an image with an aspect ratio of 2:1 and specific minimum and maximum dimensions. If the image’s dimension is too small or too large compared to the recommended size, Twitter may not read your image correctly.
If you’ve already followed these steps and are still facing issues, please let us know, and we’ll be happy to assist you further.
Thank you for bringing this to our attention.
Sources:
Open Graph/Social Preview Image Is Not Displayed » Rank Math
Social Media Options in Rank Math
General Tab in Meta Box of Rank Math SEO PluginHi, I confirm that I have insert the image on Twitter through Rank Math Meta Box and the dimension is correct: 1200×630.
I don’t know how to resolve it
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
The issue is with your robots.txt currently restricting your
wp-content
files as you can see from the screenshots below:To fix this, please update your robots.txt file and make sure that your site isn’t restricting any crawlers from accessing the
wp-content
path.Here’s how you edit your robots.txt in Rank Math plugin: https://rankmath.com/kb/how-to-edit-robots-txt-with-rank-math/
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hi, in the robots txt there is also the rules “Allow: /wp-content/uploads/” so all images are open to crawl. In fact if I try to share on twitter this page: https://hibet.social/marotta-finale-di-champions-league-stavolta-vorrei-vincere/ all works but the url of the image is the same.
Anyway, I have edited the robots txt. I have test now but doesn’t work. Probably need time…I will try to share the content tomorrow
Hello,
Before testing the URL again, we suggest you clear your website cache including any server-level cache, and then check again.
Let us know how it goes. Looking forward to helping you.
Thank you.
I deleted the cache, but the problem persists. The Twitter debugger keeps telling me that the file is blocked, but the robots file has been correctly modified. I still don’t understand why everything works for some articles. Here’s an example: https://hibet.social/marotta-finale-di-champions-league-stavolta-vorrei-vincere/
I continue to have problems. the strange thing is that some content are ok and some content have problems. some examples:
https://hibet.social/inter-marotta-ecco-come-si-costruisce-una-squadra-vincente/ -> PROBLEM
https://hibet.social/milan-pioli-theo-hernandez-mi-ha-detto-di-schierarlo-centrale/ -> GOOD
https://hibet.social/emp-e-swarm-le-due-nuove-e-potenti-killstreak-in-arrivo-su-modern-warfare-3/ -> PROBLEM
https://hibet.social/shakira-e-pique-spuntano-altri-tradimenti-del-giocatore/ -> GOODbut all images are in the same folder.
I don’t understand
Hello,
To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi, thank you. I have inserted login access in the first post
If you try last posts all work but if you try some other post (like this: https://hibet.social/inter-marotta-ecco-come-si-costruisce-una-squadra-vincente/) doesn’t work.
Hi, have you news about this problem?
Can you reply me? thanks
Hello,
We deeply apologize for the unexpected delay in response. We checked your page on Twitter and we can see the image is showing there properly:
However, we can see you’re using the summary card type for the Twitter image. You can change it from Rank Math SEO Meta box Social tab:
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
The ticket ‘Image Sharing Problem on Twitter’ is closed to new replies.