No PRO licence in account after purchasing

#688367
  • Resolved Anonymous
    Rank Math free

    Hi,

    We’ve just purchased your RankMath PRO licence, but it says I don’t have a subscription in the account and only the free version is available?

    Please can this be rectified ASAP?

    Order ref no is RANKMATH231130-8554-80458

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We’re sorry to hear about the trouble you’re experiencing with your Rank Math PRO license. It seems that the PRO subscription may not be reflecting in your account due to a possible mismatch in the email address used for the purchase.

    To resolve this, please log out of your Rank Math account and log back in using the email address associated with your Rank Math PRO subscription. Once logged in, you should be able to see the PRO subscription and activate it on your website.

    If you continue to experience issues, please feel free to reach out to our dedicated support team by creating a ticket at our support forum. We’re here 24/7, 365 days a year to assist you.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Cancel Your Rank Math PRO Subscription » Rank Math
    Where Is My Rank Math PRO License Key?

    Anonymous
    Rank Math free

    hi, it’s appearing now. All good.

    Hello,

    We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 3 replies - 1 through 3 (of 3 total)

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