I purchased Pro twice now and it’s not showing up on my blog

#687583
  • Resolved Anonymous

    1 year, 10 months ago

    Rank Math free

    I have credits added to my account. But I’m already a pro member and I just had to repurchase pro for the blog and it’s still showing that I don’t have pro. I tried following the instructions to install the pro version, but it’s not even showing up on my account even though I just purchased it again. Somebody please help fix this issue.

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 10 months ago

    Hello,

    We apologize for the inconvenience you’re experiencing with your Rank Math PRO purchase. We understand the frustration this may have caused.

    To resolve this issue, please ensure that you are logged into the correct account that you used to purchase the Rank Math PRO. You can do this by visiting your Rank Math account and checking if the purchase is reflected there.

    If you are unable to see the purchase in your account, please reach out to our support team by clicking here so we can assist you further.

    We appreciate your understanding and patience as we work to resolve this issue for you. If you have any other questions or concerns, feel free to let us know.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How to Upgrade to Rank Math PRO » Rank Math

    Anonymous

    1 year, 10 months ago

    Rank Math free

    I got pro installed. the only reason I repurchased is because content AI is still not letting us use all the features. We can only use the keyword feature, what is going on?

    Ike

    1 year, 10 months ago

    Hello,

    We are sorry that you are still experiencing this issue.

    To help you resolve this issue, we might need to take a closer look at your website and settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘I purchased Pro twice now and it’s not showing up on my blog’ is closed to new replies.