Hello,
Thank you for reaching out to us. We’re sorry to hear about the issue you’re facing with your Content AI subscription.
To resolve this issue, please ensure that you are logged in to the correct account that you used to purchase the Content AI credits. Once logged in, please head over to your Rank Math > Account > Website or visit this URL: https://rankmath.com/my-account/websites/
Check if you are able to see the correct remaining credits. If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
If you are still facing issues after following these steps, please let us know, and we will be happy to assist you further.
We appreciate your patience and understanding.
Sources:
How to Restore Missing Content AI Credits » Rank Math
Content AI – Your Personal AI Assistant by Rank Math
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
