Rank math and Rank Math Pro – Divi Theme Builder

#686600
  • Resolved Anonymous

    1 year, 10 months ago

    Rank Math free

    Hi team,

    On a new fresh website, when RankMath and RankMath Pro is activated, I can’t save Divi pages

    Error is: “Your Save Has Failed” + full message below

    Plugins, theme and WP are up to date.

    I did a full debug by deactivating all plugins and activating them one by one: the error appears only when RankMath and RankMath Pro is activated.

    If it cannot be solved I’ll have to switch to Yoast, but I would like to stick to RankMath!

    Thanks for your help
    Kind regards

    Full error message:

    An error has occurred while saving your page. Various problems can cause a save to fail, such as a lack of server resources, firewall blockages, plugin conflicts or server misconfiguration. You can try saving again by clicking Try Again, or you can download a backup of your unsaved page by clicking Download Backup. Backups can be restored using the portability system while next editing your page.

    Contacting your host and asking them to increase the following PHP variables may help: memory_limit, max_execution_time, upload_max_filesize, post_max_size, max_input_time, max_input_vars. In addition, auditing your firewall error log (such as ModSecurity) may reveal false positives that are preventing saves from completing.

    Lastly, it is recommended that you temporarily disable all WordPress plugins and browser extensions and try to save again to determine if something is causing a conflict.

Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 10 months ago

    Hello,

    We apologize for the inconvenience you are facing with Rank Math and Rank Math Pro on your Divi theme. We understand the frustration this may cause, and we appreciate your patience.

    The error message you are encountering while trying to save your Divi pages is a common issue that can be caused by various factors such as server resources, firewall blockages, plugin conflicts, or server misconfiguration.

    To resolve this issue, we recommend the following steps:

    1. Check for Plugin Conflicts: As you have already done a full debug by deactivating all plugins and activating them one by one, and the error appears only when Rank Math and Rank Math Pro are activated, it’s possible that there is a conflict between Rank Math and another plugin. You can also check for any browser extensions that might be causing a conflict.

    2. Increase PHP Variables: Contact your host and ask them to increase the following PHP variables: memory_limit, max_execution_time, upload_max_filesize, post_max_size, max_input_time, max_input_vars. This can help in resolving the issue related to server resources.

    3. Audit Firewall Error Log: Check your firewall error log, such as ModSecurity, to identify any false positives that might be preventing saves from completing.

    4. Whitelist Rank Math: If you are using a firewall, ensure that Rank Math is not being blocked. You can whitelist the necessary files using the instructions provided in our knowledge base article here.

    5. Update Rank Math: Ensure that you have the latest version of Rank Math and Rank Math Pro installed. You can check for updates in your WordPress Dashboard under Rank Math SEO → Status & Tools → Version Control.

    If after following these steps you are still experiencing issues, please provide us with the error details by opening a support ticket in our Rank Math support forum so that our support experts can investigate the issue further.

    We appreciate your understanding and cooperation in resolving this matter. If you have any further questions or need assistance with any of the steps, please feel free to reach out to us.

    Kind regards.

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
    Why Rank Math Settings Are Not Getting Saved? » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Rank math and Rank Math Pro – Divi Theme Builder’ is closed to new replies.