Hello,
We apologize for the inconvenience. If you have used a different email to purchase the PRO version of Rank Math and your account email is the same, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan.
To do so, please navigate to the Rank Math Support Forum and open a ticket. In the Ticket Title section, enter a one-line summary of the issue, and then provide more details in the Ticket Question section. In the Sensitive Data section, enter the email addresses you want to connect to your PRO account.
Once you have submitted the ticket, our support team will locate your PRO account and change the email connected to it or merge it with your FREE account as requested.
We hope this helps. If you have any further questions, please feel free to reach out to our support team directly from here.
Thank you for your understanding.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Why Should You Avoid Group Buying and Sharing Rank Math PRO Subscription? » Rank Math
Choosing Between Rank Math PRO, Business and Agency Plan » Rank Math
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
i have not been helped yet
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that you have requested for a refund and we have initiated it for you.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
