cancel subscription

#683683
  • Resolved Anonymous

    1 year, 10 months ago

    Rank Math free

    Hi there,

    My previous digital marketer manager who used [moved to sensitive data section – email 1] or [email 2] might have turned on auto-renewed Rank Math. I got a surprising bill today charged from our company credit card.

    Can you cancel all subscriptions under our domain and do a refund??
    http://www.australiangreensolution.com

Viewing 1 replies (of 1 total)
  • Jeremy

    1 year, 10 months ago

    Hello,

    Thank you for contacting the support.

    Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).

    You can cancel the automatic subscriptions by following this guide:
    https://rankmath.com/kb/cancel-subscription/

    We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist.

    RankBot

    1 year, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘cancel subscription’ is closed to new replies.